Work orders and deadlines
We set your response and finish deadlines, checklists and photo requirements from your scope of work or SLA. Every job counts down, and anything late is flagged within five minutes.
Technology
ThistleOS
The operating system behind every Thistle site. Built in-house for multi-site exterior services.
It's ready for a national portfolio.
5,000sites, tested at once
20,000work orders under load
5 minbetween deadline checks
2×daily insurance checks
Follow one job from request to invoice.
Every job comes with proof.
GPS-verified check-in and check-out, before-and-after photos and a completed checklist on every job. Then AI compares the photos with the job and its checklist, and anything off or unclear goes to our team. A person makes the call.
See every site scored against your targets.
Your own Thistle Portal shows how every site is performing against the targets you set, by state, region, type of work and priority.
- Your KPIs against your targets, with 12-month trends
- Every site ranked worst first
- Storm clear times measured from when the snow stopped
- Links for regional managers, and a report to download
Works with the platform you already use.
Work orders from ServiceChannel come straight into ThistleOS, and acceptance, check-ins, completion, photos and invoices go straight back. When the proof is clean, the job shows completed in ServiceChannel about a minute after the crew finishes. Fexa and Corrigo work the same way.
Built around how you work.
Proposals and approvals
Proposals arrive as a link with the scope, photos and line items. Approve in one click, and nothing is billed over your not-to-exceed without your approval.
Invoicing
One invoice per job, per site each month or for the whole account. Every line shows your PO, your work order number, the service date and the time on site.
Recurring service
Weekly and monthly visits with seasonal windows. Work orders are created ahead of every visit, automatically.
Track every site through a storm on one board.
When snowfall hits a site’s trigger depth, ThistleOS creates the work order automatically and tracks every site live until it’s clear.
Every crew is held to the same standard.
Checked in on site
Partners take jobs, check in inside the site fence and upload photos from the ThistleOS partner app, which runs on any phone. No app on hand? They check in by calling from the site’s phone, and your sites can require it.
Only insured, licensed crews
Insurance, W-9s and licenses are tracked with expiry dates and checked twice a day. AI reads each certificate we receive against our requirements, a person confirms it, and lapsed coverage blocks new work.
Screens shown with sample data.
Built like enterprise software.
Role-based access
Everyone sees only what their role needs.
Partners see their jobs only
Your site data stays with the crews who need it.
Invite-only accounts
No public sign-ups. Every account is approved.
Full audit trail
Every change to a work order is recorded.
See ThistleOS on your portfolio.
Send us your locations. We'll show you how your program would run, site by site.